Shipping Policy

Orders received will be processed and shipped out on next day. The delivery will take place within 1 - 5 working days via Ninja Van. We also will take into consideration of products availability and will advise accordingly if any delayed in delivery time.

Calculating Cost

We do not profit from shipping. Your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package. Whereby currently we only engage Ninja Van for delivery. Shipping costs will be calculated on the website automatically during Checkout based on the weight of the items you are purchasing.

Ninja Van is charging base on your shipping address postcode within Malaysia. And the delivery cost will increase base on weight of the shipment

For Product Notification

We do let customer know via our email/WhatsApp on the status of the product that has defects, out of stock or any other situation that may encounter.

(The management of LAGUNA PET SHOP SDN. BHD. reserves the right to change the term & conditions without prior notice.)